IT Tools

Support Access using TeamViewer

To support you efficiently, we need remote access to your endpoint like a PC. This access is managed using TeamViewer.

Click on the TeamViewer link and follow the instructions. After installation, a new window will appear, where a ID and a password is displayed. Your supporting contact will need this information in order to connect with with PC.

TeamViewer Links

Remote Access using NetExtender

You’d like to access your business PC using your own Windows-PC and control it remotely. This can be done with NetExtender, which needs to be installed on your own Windows-PC. Click on the NetExtender link and follow the instructions. After successful installation, you will need to enter connection information. This information will be provided by the Aquila IT Held-Desk upon request.

Notification Cyber incident

Cyber attacks on critical assets must be reported to FINMA immediately if one or more protection goals of critical functions and their business processes are at risk. An initial assessment must be carried out within 24 hours of detecting such a cyber attack. Full notification should then be made within 72 hours. This form can be completed with the assistance of Aquila IT Helpdesk and Aquila Compliance Department.

Cyber Incident Link

Cyber Incident Reporting Form

Our team will be happy to answer your questions.